IntelliGRC

American Help Desk

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American Help Desk (AHD) provides fully white‑label, 24/7/365 help desk and service desk support built specifically for Managed Service Providers. Our U.S.–based team operates as a seamless extension of your brand—answering as you, supporting your clients with real humans, and protecting your reputation with every interaction. We deliver scalable, cost‑predictable support solutions that help MSPs expand capacity without adding internal headcount. From Tier 1 troubleshooting and ticket triage to customer service, password resets, application support, and multilingual call handling, AHD strengthens your operational backbone so you can stay responsive, competitive, and focused on growth. What makes us different: 100% Onshore Support – No offshore handoffs or communication gaps. True White‑Label Delivery – Your branding, your tone, your processes—our team. MSP‑Focused Workflows – Built around the realities of MSP operations and client expectations. Scalable Coverage – Overflow, after‑hours, weekends, or full 24/7 support. Predictable Billing Options – Per‑minute, per‑ticket, per‑user, and hybrid models. Fast, Friendly, Human Support – Real people solving real problems with care and clarity. Whether you need after‑hours coverage or a full outsourced help desk, American Help Desk delivers dependable, brand‑aligned support that keeps your clients happy and your business moving forward.

Unified DNS

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Most MSPs manage client domains and DNS zones across four, five, sometimes six different registrars & DNS providers. Every client you onboard adds another login, another interface, another place where something can go wrong or a domain expiration gets missed over the weekend. Unified DNS puts all of it in one place. Unified DNS is a multi-tenant DNS management platform built specifically for MSPs. Connect your Cloudflare, Azure DNS, Namecheap, Porkbun, NameSilo, OpenSRS, and Synergy Wholesale accounts, then manage every zone across every client from a single dashboard. No migrations required. Your clients' DNS stays where it is. What it does: → Multi-Provider Management — Read and write DNS records across 7 providers from one interface. A Monitoring Only adapter provides read-only visibility for domains at unsupported registrars via public DNS lookups. → Email Security — Dedicated DMARC and SPF management with cross-zone policy deployment and compliance dashboards. DNS Security Assessments cover SPF, DMARC, DKIM, MX validation, DNSSEC, CAA records, and TTL analysis across your entire client base. → Automated Backups — Configurable backup schedules in BIND zone file format, with Azure Blob Storage and SharePoint as storage destinations. Backup file availability validated automatically every 4 hours. → Domain Monitoring — Alerts for expiration (at 0, 1, 7, 14, 30, and 60 days), auto-renew status changes, transfer lock changes, WHOIS privacy changes, and registrar changes. → PSA Integrations — AutoTask, HaloPSA, Syncro, and SuperOps with bi-directional client sync, ticket creation from alerts, and customizable ticket templates. → Documentation Sync — Hudu integration with Magic Dash support, automated DNS zone and domain registration asset creation, and stale mapping cleanup. SuperOps IT documentation sync also supported. → Reporting — Six report types (Domain Expiration, Backup Status, Sync Status, Zone Health, DNSSEC Config, Zone Inventory) with PDF, CSV, and Excel export. Scheduled delivery and white-label PDF exports with your organization's branding. → Audit Logs — Every DNS change, user action, and system event logged with user attribution, timestamps, IP tracking, and before/after snapshots. Configurable retention from 30 to 730 days. → Cloudflare Advanced Features — Firewall rules with expression builder UI, firewall rule templates, zone settings templates, page rules, zone holds, DNSSEC management, and SSL/TLS configuration. → Multi-Tenancy and Access Control — Complete client isolation, per-organization secret vaults, role-based access (Owner, Admin, Technician, Billing), and full client lifecycle management. → Enterprise Security — TOTP MFA with backup codes, Microsoft Entra ID SSO, login activity tracking, and security alerts.

RushFiles

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RushFiles is an Enterprise File Sync and Share (EFSS) platform built for MSPs, IT resellers, and service providers who want to offer secure file sharing and storage services to their clients. The platform is designed for multi-tenant environments, allowing providers to manage multiple customers from a single interface while keeping all client data fully isolated. MSPs can deploy RushFiles in the cloud or on-premise, depending on customer requirements for data control, compliance, or local hosting. RushFiles supports white-label branding across web, desktop, and mobile applications, enabling providers to deliver file sharing under their own brand. It integrates with existing environments such as Active Directory and NTFS, making it suitable for replacing traditional file servers without disrupting user workflows. Core capabilities include secure file sharing, sync, network drive access, versioning, ransomware recovery, audit logging, and controlled external sharing. Pricing varies based on commitment level, storage model, and deployment (cloud or on-premise), with volume-based discounts available for MSPs.